12 Steps to Conflict Resolution

How to Get Along with Difficult Staff, Volunteers and Board Members
Ron Jensen
This article provided by the Engstrom Institute
“In the right key one can say anything. In the wrong key, nothing; the only delicate part is the establishment of the key.”
—George Bernard Shaw
Do you have anyone in your life who drives you nuts? Maybe it is [...]

How to Bless Your Team Members!

John Pearson
This article provided by the Engstrom Institute
“If you preach, just preach God’s Message, nothing else; if you help, just help, don’t take over; if you teach, stick to your teaching; if you give encouraging guidance, be careful that you don’t get bossy; if you’re put in charge, don’t manipulate; if you’re called to [...]